IT Support course
Everything you need for a first IT support role. Fix hardware, operating system, account and network problems, work a ticket queue properly, write clear notes and keep users happy.
Leads toApprentice rank in IT SupportOnce you’ve earned the rank, list these in the Skills section of your resume and LinkedIn profile.
6 modules · 20 hours · 1,020 XP to collect. Every module ends with a practical project.
Lessons
Practical projectTriage a queue of 15 sample tickets by priority.
Lessons
Practical projectDiagnose four hardware faults from symptoms.
Lessons
Practical projectBuild and update a virtual Windows machine, then fix a planted startup problem.
Lessons
Practical projectWrite step-by-step guides for three common account issues.
Lessons
Practical projectTroubleshoot a ’no internet’ ticket from start to finish.
Lessons
Practical projectRole-play three difficult calls and write the ticket notes.
Capstone project · +300 XP
Work a simulated week on the help desk: resolve or escalate 20 realistic tickets, write knowledge-base articles for the three most common issues and a short handover report.
XP is just for fun. It tracks your progress, but it can never buy or skip a rank.
When you’ve finished every module and the capstone, the Apprentice Trial in IT Support opens. The Guild runs it, not your instructor, so the rank means the same whoever taught you. It is a proctored, closed-book exam.
You may use AI as a learning aid only where a module says so. If it does not say so, do the work yourself.
Never. The Trial is closed-book and proctored. No assistants, notes or other people.
You may use it only with a clear disclosure of what the tool did and what you did yourself.
Integrity · at launch
Proctoring, identity checks and live labs start at launch. These are the rules the platform will enforce.
Ranks are earned. They can’t be bought, and no amount of XP can skip a Trial. Cheating voids the attempt and can revoke a rank already awarded.
Your path in IT Support
ApprenticeThis course
JourneymanCourses coming
ExpertCourses coming
MasterCourses comingGuild credential
Apprentice · IT Support
Proctored
Example only. Each real rank gets its own ID, a Proctored badge and a verify page.
Add it under Licences & Certifications: Apprentice, IT Support · Guild of Skills, the month you passed, and your credential ID so employers can check it.
Add to LinkedInUnlocks when you pass the Trial
Guild-approved instructor coming soon
Every instructor is reviewed and approved by the Guild Council before they can teach, and every lesson and video link is checked before students see it.
Apply to teach IT Support & Help DeskIndustry alignment
Covers topics relevant to CompTIA A+ objectives and ITIL 4 service desk practice. A Guild credential is not a vendor certification and does not include an exam voucher.
It covers what entry-level help desk roles ask for, and the capstone gives you real examples to talk about in interviews. Your Guild rank is something an employer can verify.
Pricing is announced at launch. Some courses may be free and some paid.
Enrolment is open now. Create a free account, confirm your email, then enrol from this page. Lessons, pricing and live cohorts are confirmed at launch.
Finishing the course unlocks the Rank Trial. Your rank, certificate and verify page are awarded only when you pass the Trial.
No. A Guild rank is a Guild of Skills credential with its own published standard and public verify page. It isn’t a vendor certification and doesn’t include any vendor exam.
No. The Trial is closed-book and proctored. AI assistants, notes and other people are not allowed. A flagged attempt can be voided.
Yes, where a module says so, especially in the AI courses, where using the tools is part of the skill. You must disclose any AI you use in a project or capstone.
After you submit your capstone you walk an assessor or teacher through it, live, for five to ten minutes, and answer follow-up questions. The session is recorded. It starts at launch.
The attempt is voided. You wait to re-sit, at least seven days, and longer for a serious breach. A rank already awarded can be revoked, and the public verify page will show that.
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